Housekeeping was not as good as normal, our floors were always dirty. The food is below par for sure. Palancar site, with its large coral heads, big barrel sponges and sea fans, is a short boat ride away from the resort. - Kid-friendly, this is definitely a good option for families. Located between the pool and the beach, it is ideal for spending a relaxed afternoon with nice views. (6:30am 7am), Breakfast: 7:00 am to 10:30 am (7:00 am10:30 am). Although we sincerely regret reading that your stay at our Hotel fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. In addition, you can fly into Cancun International Airport and connect to Cozumel via an air shuttle flight or you can take the ferry from Playa del Carmen to Cozumel, about a 30-minute ride. The refrigerator was at best "cool". Only issues is the room was a little warm for us. We had an amazing trip and will be back. We are thrilled you enjoyed your recent stay with us. We would go again. Liked: Amenities, property conditions & facilities. Meanwhile, staff was walking past us constantly! Response from Allegro Cozumel on Jul 5, 2022. NO poolside food/drink service and NO food room service. There may not be availability. Again, thank you very much. The face masks are a policy that is followed because we are required by the government, open areas such as the beach are not required, we do not provide them as it's a worldwide issue and it's everyone's responsibility to carry one as a personal item. Again we thank you for this wonderful review, it has been a pleasure for us and we look forward to serving you again soon. Babysitting, for an additional fee, can be arranged but advance notice is required. Response from Allegro Cozumel on Jul 14, 2022. The check in process was terrible. A tram takes you to the park's lighthouse where, after climbing many steps, you are rewarded with a breathtaking view. Cons: We value the effort, dedication and hard work of each of them. Access to the spa is free for hotel guests. Property was beautiful. The food..buffet and restaurantsNOT good. - Property was clean and well-maintained. Over all it was fun smd very adorable. Beautiful resort! The slide, more long than high, is fun and older kids know that being doused by the bucket dump's gallons of water is the best way to cool off. Thank you to all the staff for making our stay unforgettable. The only positives of this resort was the sandy beach, and the fact that at the end of the day we were on vacation. The Topaz restaurant offers varied theme buffets for both breakfast and dinner. Mr. Sancho's Beach Club and Paradise Beach are also within 1 mi (2 km). Located in Cozumel, this beachfront property is in a national park and within a 15-minute walk of Arrecifes de Cozumel National Park and Playa Mia Grand Beach and Water Park. Cons: Check in took several hours and there were only 3 groups in front of us. Our friends did premium and had a better dining experience. I also prefer to be able to sit at the beach without constant loud music. An oversized chessboard on the lawn invites aficionados to make moves. Place had entertainment every night!!! We have stayed at 4 other resorts in Cozumel and this was the worst. We ALWAYS tip during any meal, or drink, and this only made a very slight difference towards the end of our trip. We look forward to welcoming you back again very soon. This was at almost every restaurant, for every meal. Cozumel, Mexico Family Hotels and Resorts, Easy access to spectacular diving and snorkeling. Food was not good. My family and I really enjoyed our stay at Allegro. Astrid and manager there is really helpful. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement, We were concerned to read your comments especially since your comments do not reflect the standard. The bar staff at the pool was really unfriendly. This is a big bonus because not every resort on Cozumel comes with a good beach for swimming. We are deeply grateful for the time you have taken to share and certainly agree that our dedicated staff plays a key role in our guests' overall experience. Food was good, drinks, everything was great! Separate front desk with concierge service (9:00 am to 5:00 pm) for dinner reservations, spa and tour reservations assistance. Typical Mediterranean cuisine dishes. Every time we approached the bar, the towel person, the buffet we had to have a mask on! Entertainment staff was amazing. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Magnificent thematic areas to enjoy with family and friends, day or night. Perfect fusion of flavors from different cultures. Thank you for the time you took out of your day to share your comments regarding your recent stay in our hotel. Formerly called "Punta Sur," the park features secluded beaches--only some of which are safe for swimming because of currents-- and mangrove lagoons. In addition, our guests may continue enjoying some of the hotel facilities after check-out. The lack of service and acknowledgement from the staff has to be one of the biggest downfalls. Great atmosphere for the whole family. We recommend renting a car and travelling around the island yourself! There was a misunderstanding with our room situation, and she was no help at all. Again we thank you for your wonderful comments and of course we thank you for this wonderful review, It has been a pleasure for us to read it and we look forward to serving you again soon. This is the cheapest place to stay. All rights reserved. - Paper thin walls in all the rooms so bring ear plugs. Overall 3/5 stars. Cocktails, drinks with and without alcohol, near the activities pool. Will definitely stay here again. Very aggressive pushing of buying occidental timesharemade us not want to ask for anything from staff in lobby. Main buffet is hot af. Casual pants, shirt and closed shoes for men; dresses, skirts and blouses for women. All Inclusivist is the best place to find deals for your la carte menu with Asian cuisine specialties. He made us feel so special! Food and staff We are thrilled you enjoyed your recent stay with us. The water park is a big plus and the property offers six suites that are perfect for families. Our guests' comments provide us with an opportunity to see our hotel through their eyes. At the Kids Club ages 4 to 12, from 8 a.m. to 5 p.m., do crafts, play beach games and enjoy the water park. You can hear everything and everyone that's stay in the rooms around you. The snack bar is perfect for quick meals thanks to the varied and delicious buffet. Travelers may receive a savings voucher when they submit a review. Opening hours: 12:00 pm - 18 pm (12 pm - 6 pm). We liked how quiet the property was and how well it was taken care of. We try to come to Cozumel every year. For Mom and Dad We look forward to serving you in the near future. Exclusively for Royal Level guests, la carte menu, reservation required. Sometimes there was quite a wait for booking excursions or a rental car since theres only one person on staff. The walls in your room are very thin. This fabulous bar is located in the sports pool area. He went out of his way when he found out we would be celebrating our wedding anniversary there. All the bartenders were great. Rooms were dirty and I had to ask for my room to be cleaned and for towels daily. Also couple of the evenings the buffet was not so good. - Very safe, I even walked on the beach at night and felt fine. What languages are spoken at the front desk of the Allegro Cozumel? Pool bar and restaurant were not available. We look forward to welcoming you back very soon. The beach was amazing the staff was friendly and it was peaceful! The waterpark, plunked down in the middle of the pool nearest the lobby, features a tot-sized pelican slide for little ones and a mushroom-like apparatus that dribbles gentle sprays. Schedule: From 9:00 to 1:30 am (9pm 1:30am). No, the Allegro Cozumel does not have room service. It was very outdated, AC kept it semi-cool but never cold, and there was a HORRIBLE odor and the sheets were extremely MUSTY or smelt like vomit. Dressel Divers offers twice daily excursions to the nearby reefs. We had the premium section club room. We are delighted that you enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. I got food poisoned for most of the week I stayed. The most fun bar has a DJ to enliven the night life. Get our best offers and exclusive promotions. Access to coffee in the mornings could be better. Register or log into the booking process and get this fantastic price for members only. They definitely reused food from the previous day, which is fine, however, the food would sometimes taste like water. We got there at lunch time and the food was not great at all. Also, you are only guaranteed 1 restaurant reservation in a 5 night stay. Even if you tipped, They could barely muster a smile. A quiet pool is located in the middle of the property, while another pool overlooks the beach. Yes, breakfast at the Allegro Cozumel is included in the accommodation of hotel guests. Thank you for choosing us for your vacation and please rest assured that your comments have been taken onboard and revised by the entire Management team. We waited almost 2 hrs in the unbearable heat. Appreciated the stocked mini fridge (although not cold enough). Although a timeshare vacation club doesn't impact your guest experience, it does tell you something about the location: it's nice enough to attract people who want to buy in and visit again and again. Broad and varied range of international cuisine. I ask for second floor room but didnt get it. Disliked: Cleanliness, amenities, property conditions & facilities. Do the spa facilities have an additional cost for hotel guests? Johnny the activities guy was so much fun. Pool and entertainment are good. Get expert advice, handpicked recommendations, and tips for your family all year round! Response from Allegro Cozumel on Jul 1, 2022. Kid-friendly options are provided on a children's menu. Priority access with digital check-in upon arrival. Allegro Cozumel offers six of them.

Although we are quite surprised by the content of your review regarding your holiday at our Hotel. We slept good at night! They should do pasta and garlic and tomato sauces, keep things simple. Up to 10% extra discount by accumulating stays, Exclusive conditions on services offered by the hotel, We do not currently have any hotels or destinations that match, Sorry, we have not found any destinations for. - Front desk is unable to help you with your reservation at ALL if there are any issues/questions. The Art of Smart Timing The staff was the nicest and most welcoming. The bad part is that they have to work 15 hour days. Saw rays, colorful fish, star fish and a eel. Staff on me like vultures until I took a sales tour, very deceptive. We were concerned to read your comments, especially since your comments do not reflect the standard. Felt safe to let the kids go back to room or out to the pool by themselves (unlike the large multi story buildings with long hallways and elevators). Very energetic. It should be better in a few weeks. Does the Allegro Cozumel offer food and drink options for guests with food allergies? We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel, your review will certainly assist in order to keep on improving the quality of our services. The Allegro Cozumel has parking available at no additional cost to hotel guests. The Allegro Cozumel front desk is delighted to assist you in the following languages: Spanish and English. Our room smelled like sewer all week and we had a water leak coming through the ceiling. This property was perfect for us! We were also disappointed because the spa is not included in the "all-inclusive" aspect, although the hotel description makes it seem like it is. All 305 rooms offer free WiFi, free minibar items, and flat-screen TVs with cable channels. We verify reviews to ensure the traveler booked with Expedia Group. We like the natural color rattan furnishings matched with the soft sea green bedspreads and drapes of the superior premium rooms. Other than that, the beach is beautiful, rooms are clean and the rest of the staff was pretty great. Offers an international buffet for breakfast and themed dinners. Our guests' comments give us the opportunity to see our hotel through their eyes, giving us an idea of any services that may have margin so we thank you for taking the time to share a review of your personal experience at the hotel.

The buffet which is the only evening and breakfast dining on all inclusive is NOT airconditioned and was brutally hot. Catch some rays on Allegro Cozumel All Inclusive's private sand beach or spend the day relaxing at the full-service spa. However, please be assured that your review will be shared. It is really poor, even for an all inclusive resort. We made the best of it! But I would stay at the Allegro again for the simple reason that the activities crew make it a fun experience. Sorry for the inconvenience.

By proceeding, you agree to our Privacy Policy and Terms of Use. However, please be assured that your review will be shared. Topaz, the main dining room, serves breakfast buffets and themed dinner buffets. BONUSsome little reefs are starting. Continental breakfast: from 6:00 am to 7:00 am, Buffet breakfast: from 7:00 am to 11:00 am, Themed buffet dinners: from 6:00 pm to 10:00 pm. Response from Allegro Cozumel on Jun 13, 2022. The night club/disco was closed, and they only had 2 performances in the entire week we were there. I liked the pool options for all ages and the beach area and activites. Another tiny pool is for the exclusive use of members of the Allegro Vacation Club, a timeshare entity. Ouro main goal being to ensure we keep on delivering unforgettable holiday. Our guests' comments give us the opportunity to see our hotel through their eyes, so we thank you for taking the time to share a review of your personal experience at the hotel. High season starts around mid-December and through mid-April. (Just kept blackout curtains closed all the time. Reservations required.

Visit Family Vacation Critic on Facebook! Thank you for making us your choice hotel when visiting the area. No one talked to each other, we had no idea the COVID testing process until we were trying to leave. Traveled with group, Traveled with family. Thoughtfully, the playground is partially shaded. When Jacques Cousteau visited the Palancar reef, he called it "paradise".
My grand daughters went with the 2 girls in the kids zone and they loved them. la carte menu, reservations required. Skirt and blouse or dress for women. Great for a quik get away, not a lot of things to do in the resort, very basic all inclusive resort, only two restaurants, no night life, everything closes at 11pm. Last minute booking. Pros: Clean rooms and property, excellent buffet, awesome pools and water park, beautiful clean beach, great entertainment in the theater. Food was diverse, easy reservations to restaurant, service excellent, hotel room spacious and very clean. We sincerely appreciate the time you spent to share your comments following your visit to our hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service.We look forward to serving you in the near future, We would like to express our gratitude for the comments you made about your recent visit. Response from Allegro Cozumel on Jul 4, 2022. At the poolside snack bar, you can grab pizza and hot dogs. the view is amazing but the food and the service its not good. Opening hours: 12 pm to 4 pm (12 pm - 4 pm), Opening hours: 10 am to 12 pm (10 am - 12 pm), Hours: from 11:00 pm to 2:00 am (11pm 2am), Opening hours: 9 pm to 11 pm (9 pm - 11 pm), Opening hours: 10 am to 10 pm (10am 10pm), Opening hours: 6 pm to 11 pm (6pm to 11pm), Unlimited meals, appetizers, snacks and beverages at 3 restaurants, 4 bars and one sports bar, 3 Kids Club pools with supervised activities and nighttime entertainment for adults, Sports: 2 lighted tennis courts, volleyball, beach soccer, diving lessons in the pool, ping-pong, darts, billiards, basketball, kayaking, snorkeling, body boarding, and sailing. Learn more, Sign up for free and get notified of last minute all-inclusive resort deals with an occasional newsletter, 2022 All Inclusivist. Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel. The food (with the exception of the fruit) was not great. Save 10% or more on thousands of properties with member prices. Price not available for the given date range. horrible customer service dont have any atracciones for young people. My kids had so much fun! Reservations required. Loved Arbee, Johnny and Angel.

The entire team works very hard to ensure that we provide a high level of service and a warm and memorable experience.