Complete Hobby Lobby customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. I got very upset because I felt like I was doing something wrong. I walked in to return a few items that had been opened and used but were defective. I love Hobby Lobby never had a problem at our store in Huntsville Texas, I have returned items with all the negatives in the comments I thought I would write a good review keep up the great work and customer service, Customer service manager was very rude, no smil rude. That was very unprofessional for staff to treat me that way. Your delivery is the best. I am going to miss going in there. They have no intention of correcting this either! I truely don't understand this! Which specific features you liked or disliked, and why.
This product has been discontinued. Had to open it obviously to check it out and it doesnt work. Try to return a item with a receipt but they said i couldnt return it plus employee was rude about it. Returns or exchanges of Cricut, Silhouette, Sizzix, and Spellbinders products are prohibited unless customer presents original receipt and products are in new, unopened condition. The extremely rude manager told me she could not accept the product and blamed Cricut for a recent change. Most what I buy come from your silk flowers and ribbon departments. Not a very Christian way of running a business. Better be ready to explain, in detail, every item you returned and why. I bought 8 pieces of greenery for a bouquet, I always tend to over buy. Will i get my refund money as soon as make the refund or do I have to wait says and days? Thanks for nothing. Thank you!! I signed up for emails multiple times and have not received any yet. I was told each time that, yes, if I tried it and I didn't like it, I could absolutely return it. Hobby Lobby STEALS from their patrons.
I spend thousands of dollars there for my business too.
I was asked at the door if I had my receipt upon entry and I replied yes and left the item up front. No problems at all getting cash 4 my pin debit purchase. how can you find out the machine is faulty or the machine is not what you thought, without opening the box?? Will not be using Hobby Lobby for future purchases. Lost a faithful customer today, I shop for myself and my school. After spending thousands of dollars at this store over the years as a room mother, girl scout leader, camp craft coordinator, etc, I finally had to return something. Which makes you feel like you have just been accused of stealing. I'll be sure to tell my friends and family to not shop here ever again unless they want to be treated like trash. She acted like I was bugging her and to top it off I called her out on being rude and she started arguing with me who does that? Only problem was the bench cost me $29.99 + $8.95 (2.00) shipping to purchase and UPS charge was going to be over $67 because the box was 18 x 5 1/2 x 45!!! Train your managers to work with your customers instead of brushing them off. I imagine I will at some time though - it definitely happens and it can be very frustrating.
Now I'm stuck with out any class supplys "because I'm not a thief" and no money to replace the gifts that were purchased for me. Hobby Lobby, you just lost a good customer that spends a lot of money in your store. I never got a chance to even say anything. i said i use 8B. It's ridiculous. FREE SHIPPING* on orders of $50 or more. I said you must be joking (they are plastic) She then went to page someone else to come over. After doing a dozen or so crafts I gave up and ended up wanting to return almost 40 of them. HELP! I ALWAYS put mine on the fridge until I'm sure I don't need to return. I realize this is only 2 cents, however, if they do this on all returns, then this is adding to their bottom line. and Cricut Explore Air, Its been almost almost 30 days, been treated like a thief, embrassed by the employees in front of other customers. This was useless as well as I had bought something else from the same department and I couldn't differentiate the two on the receipt. I hope this issues will be resolved and that I am not treated the same way I was by the employee's at the store. I was not able to return these until this past Saturday. I came back to return the 5 stockings and mention that they charged me for 6. I recently returned some items I did not need and when I noticed the refund applied back to the card I used, I did not receive the full refund that was listed on the receipt. No matter where you go, your hobbies can follow you with this versatile carry case. I think that's discrimination, I ordered the moterized robot, andI got A INVENT A STEAR SOLAR LAMP. Are we even in America anymore? No where in the store or on the receipt is it stated to keep the original packaging. I bought fabric from the store in Howell but they did not have the total amount of fabric needed. Of course, it's hard not to make that kind of mistake when the cashier TYPES IN ALL THE PRICES? You've got this in the bag, Gather 'round our soul-warming collections, Dial up the charm with our jewelry making essentials, Uncached Time = Sat Jul 30 02:53:10 CDT 2022, Cached Time = Sat Jul 30 02:50:07 CDT 2022, Cached Time = Sat Jul 30 02:53:10 CDT 2022, Selection will refresh the page with new results, Cached Time = Sat Jul 30 02:50:44 CDT 2022, Cached Time = Sat Jul 30 02:50:23 CDT 2022. I had 2 seperate returns that we didnt have receipts for, however, we shop these stores ALL THE TIME, and several employees recognized and acknowledged us as we shop. I am so disappointed to discover that Hobby Lobby will not accept a sewing machine back if you have opened the box. I want a replacement and it is worth the wait. I received my online package today, a 16"x20" picture frame. Very disappointed with Hobby Lobby & their customer service & will Not likely shop online or in store again. I shop frequently at this store and recently purchased a considerable amount for a wedding.
I am so upset about an order that I placed on march 24 which was way before the stores closed down. I will get my craft products from Michael's and Amazon! If you are thinking of doing business with cricut or hobby lobby, I strongly suggest you re-consider. They told me they won't refund any fabric that is less than 1 yard because they could only resell it as a remnant. Just now when I'm starting my project, I realized the error. I was given 2 copies of the same devotional book for Christmas. This is the second time I've been overcharged, since they checkout manually sans scanning a UPC. I've read many similar complaints and you've got to change your attitude if you want to stay in business! This covers Mothers day Fathers Day Easter Memorial etc.. I purchased something with a visa gift card. Michael's craft store is a much more pleasant shopping experience! I went to the store to do an even exchange. Of course, they have them. When I told her she overcharged me she and I felt she should apologise, she was very rude and now I have to wait for a refund. Sometimes, I think it happens automatically. The items are still available online so it isn't stock issues. So petty! Some cashiers are very rude.
BE AWARE that Hobby Lobby DOES NOT give a credit card refund for items bought online and returned at the store. The Manager said they "don't return books because of copyright laws" I challenged her on that saying their return policy says nothing about it. First, I have never really had to return anything, and if I did, had a receipt and had no problem at all.
On top of this, Hobby Lobby makes you feel like a criminal by sceutinizing everything and having to have a manager present. Take your crafts on the go with this handy Heather Gray Die Cut Machine Carrying Case! Then, they refused to give me a refund because the fabric was only 3/4 of a yard, which is the amount that I purchased. But the manager made a nasty face and said they hadn't carried that product in months. I took my items in with my receipt and still havent received refund. We tried to return this machine broken right out of the box (we had it for 2 days) and were told by store managers at the Stockton and Lodi CA locations that their policy did not apply to cricut product (while that is not in their written policy nor is it posted anywhere or even mentioned to you during the purchase), while they said the opposite during the purchase. I tried to return five items, carefully wrapped, without a receipt and expected a credit. including Cricut Maker I have the product and the receipt but the box was thrown away before I realized the issue could I still exchange the item for one that is fixed or do I need the box? According to their policy as long as you have the unopened product and original store receipt they will accept the return. I had the receipt. When I went to look at the receipt to see if it would be worth it to return it, it only gave me the department the glass was from. Create stickers, layered cards and more with this peel-and-stick cardstock. And its missing a vinyl piece for a project because the previous owner probably already used it! I have had 2 disappointing experiences with Hobby Lobby and will now purchase from Joann's. If I'd know when I initially iordered it I could have gone to get it from the stores. I called corporate after my unopened fondant return was not accepted. It takes me quite a while to earn $400, this is not over. i dont get how you return something, says fill out return form.WHERE IS THIS FORM???? The cashier called a manager over and he looked at the item and told me I didn't buy it from Hobby Lobby. I contacted the Polygroup phone number and they said they couldn't proceed without a receipt, which I didn't have. You are the only store that I shop at that doesnt allow cash back on a pin debit purchase. And if Levi in corporate office insinuates im a thief ONE MORE TIME, I WILL SUE THIS COMPANY! Being Saturday night the store won't be open until Monday. I am unsure what to think about this transaction. I bought $70 of stuff aar Hobby Lobby using my bank card. I will not be shopping at Hobby Lobby any more. And the woman at the register was incredibly rude, she said "are these even ours?" After looking into it everyone give it 1 star.. Your policy says nothing about not being able to take the items back if they smell like smoke. I have had this happen to me before at this particular store.rsux. This was only 11 days after purchase. Just to let everyone know. Join our email list to receive our Weekly Ad, special promotions, fun project ideas and store news. Thankas, XZ, I have shopped at Hobby Lobby since they first opened in our area. I have had several uncomfortable encounters in this store with employees being rude or unhelpful. I had it one week. In the Preferences window, select General.
from cutting mats, pens, and blades to Cricut Infusible Ink and I bought a Brother Sewing/Embroidery Machine 18 days ago. This is not true. I purchased 5 stockings for Christmas and I was charged for 6. I don't think they even keep them, they throw them away. I went in to return them. I am an an avid crocheted. How else would I have known it was a substandard product? ? Clerk said because items were more than 60 or 70 dollars she needed to call manager. I spend a good sum in your store continually year after year. But if I understand it right because I opened the box looks like I cant return it? I bought with debit card and pin. So I gathered the other three rolls to return along with the receipt and noticed I had been charged for seven rolls of ribbon. Identity and it ain't no damn. just emailed customer service hope it doesn't take long to see what I need to do. I don't see anywhere it says I can't return fabric because it's wrinkled. Michaels is the biggest Cricut destination store in the world for your favorite die cutting machine, cutting materials, and accessories. I was within my 90 days and had the receipt for my purchase but was still refused a refund my because the fabric was wrinkled. They offered 0.00 fort their product that was our purchased gromm their store. How does one even prove that they made a mistake and overcharged me and how do I even prove that I left with only 5 stockings? Very upset at hobby lobby today. They stated they wouldn't do it. I attempted to return a faux flower garland and 3 separate stems yesterday to the store in Vernon Hills, IL. It came in a large box with a ceramic cookie jar and 5 heavy ceramic ornaments. What happened?! Is this a Christian organization or not? Copyright 2012 - 2022, ReturnsAndRefunds.com. Michael's is right next door, so, I'll shop there! Checking out always takes ages. When I went to look at the receipt to see if it would be worth it to return it, it only gave me the department the glass was from. hundreds of cutting materials. but in this case feel as Customer should be able to return to a local store. If I wanted different dye lots, I would have just purchased it from several stores. My Daughter Went To Hobby Lobby In Lakewood, Cal. I ordered some items online and my packages arrived separately, even though the invoice in the box said it was all together. Hobby lobby offers many coupons and discounts so proof of price paid for an item is critical. For questions or concerns regarding recent orders or product availability, please contact us. Item not available in Hobby Lobby Stores. Absolutely love Hobby Lobby Sunday Services fast and friendly and they were very helpful while I was looking for sewing stuff for my kid for school, 207-A S Kingshighway, Cape Girardeau MO 63703, Trees n Trends - Cape Girardeau - 201 S Broadview St, Cape Girardeau, Ashley - 3049 William St #300, Cape Girardeau, Patrick Furniture & Mattress - 1140 N Kingshighway St, Cape Girardeau. When I tried to use the first one, it stated funds depleted. First off, getting a refund on fabric is a hassle because they make you go to the fabric counter first so they can measure it to be sure it is all there. They sold them to me that way. I need to return them as what i was going to use them for i no longer have. Check purchases require a waiting period of 10 calendar days for a refund. After reading the return policy again, I will be taking it back to my local Hobby Lobby, but I am not going to be happy about getting a store credit! I've never had a problem returning anything to Hobby Lobby but because they have alternating 50% off sales each week and the 40% mobile coupon you HAVE To KEEP your RECEIPT. I was at a store and at least two customers (including me) were treated kind of abruptly for returning things from christmas in the summer. This occurred on 12/14 in Wilmington, NC. There is no form on the website to return items.
Time for a style refresh? I purchased a Prismacolor Premier marker that was in the display section labeled for brush tip markers. Thought I would be okay bringing back some items that did not work with receipts but yet could not get refunded or exchanged because I had wrote a check and drove a ways not very happy at all but yet they would refund an item I brought back with no receipt? Hobby lobby has the worst return policy. I know I won't be able to bring this up without a receipt, so I'm just sharing my experience to warn my fellow crafters. Don't trust HL to stand by their products any more than the promises they would make as a so called Christian company. I feel the right thing to do is go take back what this store took from me but in reality that's not the right thing to do. within just a few hours i get a email that my order has successfully been cancelled . Ended up demanding and getting a refund because of the way it was handled by them. It was new and still in plastic wrap. I wanted and requested a return, I asked her why they didn't tell people they were going to refuse to do returns prior to purchases and she wouldn't even answer me. How can you refuse to do a thing about it but offer a 90 day return policy with receipt. Please STOP bringing religion into it as it has no relevance. Why did it t are so long to tell me you did't have the fabric. I bought four pictures frames, one was 16x20 frame the glass was broke the others 3 were packed properly in the boxes & did not break. Long time customer, but I will never allow myself to spend another dime with them. We spoke with management at their corporate office who also refused. The 10 Best Hobby Lobby Cricut Explore Air 2, The 10 Best Price On Cricut Explore Air 2. attorney. The tags were still on the items and I had the receipt. SO I made up a phone number and got the heck out of there. She refused to do it. I wish I can show you the snow didn't know nothing to give me problems about taking my item back because my son came in at 17 years old. Extremely rude service. The way in was talked to in the store in front of other people was absolutely disgusting and embarrassing.. My parents bought a krycut machine got home opened it and most of the parts were missing so they immediately returned it less then an hour later and were refused a refund and swap out for different one. Seriously, why isn't there a barcode system at Hobby Lobby?? I had no trouble there getting cash for my pin debit purchase. Shop online for free shipping, curbside pickup, same-day delivery or find a Michaels store near you to browse Cricut machines in store. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license. This is less info than appears on the receipt. She gave me a migraine. Thank you. Don't waste your money on this product. I threw away that stupid piece of paper that came in the package with my items!!! My return was refused because I didn't have the "pink receipt" from the fabric department. I tried to return a piece of fabric today at my local Hobby Lobby.
I purchased on online product. I need a copy of the original invoice sent with my product! I saw the girl talking with a mgr and he walked over to me holding the item and asked If I had my receipt.
. This is the perfect place to start, Help your creativity flourish with tools, supplies & more, Everything to help you put your sewing projects in motion, Make memories with our papercrafting essentials, Fall in love with elegant finds for your big day, Party favors, decor & more to get the celebration started, Stock up on all things artsy for your next creation, New needle art project? This will definitely make me shop at Michael's from now on. I've buy art crafts a different crafts store and I never have problem before I didn't check the sign art before buying it got back to the store with my receipt a couple days ago they didn't want to at least give me store credit I'm not going back to this store anymore I lost $14 I'm not happy with it. I am very impressed with Hobby Lobby's customer service over the phone. The outside packaging was stamped fragile but on opening I found the glass in smithereens. I realize now this is a common occurrence with this store and not just my personal experience. As believers we should be shini ng the light of Christ and treating people with a smile, kindness, respect & understanding. Ever again I made an exchange and ended up with a exchange card and the rude employee that treated me as a criminal had told me that the balance will be on the card in 24hrs and never was. I have been doing calligraphy for over ten years..I think I know how to work a dip pen and ink. Thank you & have a great day. Thanks for nothing hobby lobby! I'm so upset by this! Thank you. Ordered fabric On Line and silly me, I thought I could just return it to the store as it wasn't the fabric I thought it would be. Join our email list to receive our Weekly Ad, special promotions, fun project ideas and store news. What a terrible representation of a religious company!! Know errors are made, I told them to throw the items away as I could not use them and they were useless to me. My daughter tried to return some Velcro and was told they do not refund any open packages. I have purchased and returned things at hobby lobby many times without any problem. It all seems kinda crazy! This one pen cost me $5, which is expensive for a single one. He also went so far as to say I probably wouldn't want to return it because I'd love it. The cashier called the manager over and whispered in her ear with a nasty look at me and the manager looked at me and said "I can't take these back". does not honor their refund/return policy clearly printed on their site, receipts and store registers.. I forgot to mention the items I had are all locked up in a case and an employee walks the merchandise to a cashier if u want to purchase it ya huckin dummy!. 255 characters remaining, 25 characters maximum How does this possibly make sense?? I went in to return them. I emailed & received a reply that I would have to answer a series of questions & then attach pictures of the busted item. See detailed Hobby Lobby customer service rankings, employee comments and much more from our sister site. The interior of the case has a strap to secure your machine, as well as several zippered pouches to fit smaller accessories. So, I now have to wait up to 7 days to get my money. Does anyone know if they will allow you to return a custom ordered frame? boy did things not go well for me. I paid over $40 for a bronze heron. Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. Im contacting an!
Join our email list to receive our Weekly Ad, special promotions, fun project ideas and store news. You need to take a look at your return policies and make them easier for your customers. I took the pattern out and showed how there were duplicates and missing pieces.