Our wedding was 150 guests, this other wedding was presumably larger. Your contribution should be yours. if traveling from the states, the hotel provided a Covid Antigen Test for $30 a person. The wifi did not work in the room (it would around one out of every 10 tries in a day), even after multiple people coming over following days fix it. Best regards. We flew in from NY, two couples, and 2 of us spoke a little Spanish and was able to get by throughout the city. Ask about our travel plans and packages to experience the magic of visiting Cartagena. As evening falls, the sky begins to fill with stars and Cartagena discovers its fantastic night, that is when the music takes over the Plaza de Santa Teresa. Felt like private sunset viewing. We recommend calling ahead to confirm details. Please see our partners for more details. We appreciate your rating and excellent comments. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Dear Ms. Carolina, thank you for letting us know your experience at the hotel and know that we exceeded your expectations in service. People traveling to Colombia with children under 18 years of age are required to present the child's birth certificate and a photo ID (passport for international guests) during check-in. 
Sophisticated and spacious rooms, located in the Republican Building and the Colonial Convent of the 17th century, its abundance of natural light allows you to enjoy a magnificent view of the colonial facades ofstreets, colonial courtyard,the walls, the Caribbean Sea, and the modern city. Currency Exchange: Need local currency? * Booking.com will make efforts to obscure email addresses, phone numbers, websites, social media accounts, and similar details. At Charleston Santa Teresa Cartagena guests can book snorkeling and scuba diving trips. My fianc and I booked a deluxe king room for three nights. This property is part of the Travel Sustainable program, which means its taken significant steps to make your stay more sustainable. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. AND IF IT DOES BREAK - how can you charge the guest? Sadly I found that the extra services lacked communication skills not only Engliah but also Spanish. went over and above on every detail, the staff makes all the difference theyre all great, location is perfect., Spacious and well decorated room. NEVER had we expected this in a hotel that apparently has 5 stars. It was constantly roulette on if we could do a business zoom call, or if it would cut in the middle. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Also great bed and sheets. Hola, estoy planeando pasar 4 das en Cartagena con un amigo y quisiera saber si ustedes estn aceptando turistas en Abril. Read more about possible travel restrictions before you go. If we find any, we delete them and, if necessary, take action against whoever is responsible. Which popular attractions are close to Hotel Charleston Santa Teresa? His experience and knowledge allow him to design high-level menus and mix the culinary tradition of Cartagena with international gastronomy to satisfy the most demanding tastes and the most exquisite palates. Our Spanish isn't fluent enough to confidently resolve such a situation with the police and we were scared this is some scam. The reservations manager Lina Flores was extremely helpful and facilitated changes we had to make. Reservations deparment, Buenas das a partir del 26 de marzo nuestro hotel estar abierto. Does Hotel Charleston Santa Teresa offer any business services? Each review score is between 1 and 10. The hotel is beautiful, very located and the food and service were perfect. All in all, this would have deserved a 3/5 rating. There will 3 people :2 adultos ans 1 child. Hol Check your booking confirmation email to find your booking number and PIN. Ideally, we'd publish every review we get, positive and negative. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. * 55' Smart TV, Nespresso Coffee Machine, Laptop Safe. Booking not found double-check your booking number and PIN then try again. Tour every corner of our hotel, from the luxurious rooms and suites, through the corridors and colonial patios, to the oasis of tranquility in the Spa, before discovering the gastronomic delights of our restaurants and finally getting carried away by our charming weddings and events. Exclusive, elegant, and spacious suites located on the top floor of the Republican Building, exalt its modern decoration and create a luxurious atmosphere in its living room and dining room, with historical architectural details on its balcony overlooking the Caribbean Sea and the modern city. Cocktail hour, Guests are required to show a photo ID and credit card at check-in. Besides that, we had an amazing time! Elegant and exclusively designed suites, located in the Republican Building, provide ample spaces for rest with a living room, its interior decorated with luxury details, and its large windows with views of the main Republican Courtyard. Is parking available at Hotel Charleston Santa Teresa? Only a customer who booked through Booking.com and stayed at a specific property can write a review. Spa facilities are available and Wi-Fi is free. Which room amenities are available at Hotel Charleston Santa Teresa? We proposed paying for the replacement of that model which was offered at $50 online as it is from 2014, or pay for the screen repair (having found a place that does it for $75 locally) - no longer wanting to put up with Ms Alvarezs hostility. Tropical breezes waft through Cartagena's pastel-hued colonial buildings, just steps from the sparkling waters of the Caribbean. They could have honored our contract and asked the other wedding to move, but they never did. great location, good food, hotel was very clean and the amenities were nice. Browse questions from guests for anything extra you want to know about the property. Unique and exclusive integrated space suites located in the Colonial Convent of the 17th century that preserve the details of the historic building, combining the luxury and facilities of a space specially decorated for rest with a view of the colonial facades and streets. If the visitor is a relative or legal guardian of the child, a notarized consent of travel signed by both parents must be presented, along with photocopies of their IDs. To save at this property, all you have to do is sign in. Claim your listing for free to respond to reviews, update your profile and much more. Breakfast at Harry's Cartagena, Glass of Champagne, Petit Fours, Spa Bonnus. The only way to leave a review is to first make a booking. We asked her to show us online that that was the price of the ipad in Colombia.
Friendly & helpful staff. The most helpful contributions are detailed and help others make better decisions. Everything is accessible through an app which they need to give you a code for, they did not set up a code for me. The staff was very committed to make our stay all that we wanted. DISCOVER OUR SPECIAL OFFERS AND EXCLUSIVE BENEFITS. The inside decor is very pretty with plenty of fresh flowers throughout the premises. Yes, dry cleaning and laundry service are offered to guests. All content should be genuine and unique to the guest. In the end, we are thrilled that things turned out as well as they did, but I know the stress that goes into planning a wedding and get angry just thinking about the absurdity of the Charleston giving away our venue in spite of nearly 3 years of communication and coordination, not to mention multiple signed contract. We had heard of these kinds of schemes happening in some countries where hotels or vendors make outrageous claims on money owed and then extort the payments by threatening to call the police who are in on the scheme. Conveniently located restaurants include El Arsenal: The Rum Box, DKP Restaurante Bar, and Buena Vida Marisqueria y Rooftop. What food & drink options are available at Hotel Charleston Santa Teresa? Chic rooms come with air conditioning, minibars, cable TV and full bathrooms with bathtubs, slippers, free toiletries and bathrobes. In the heart of one of the most beautiful cities in the world, full of Spanish influence and a powerful mix of multiculturalism, is our hotel, built in a historic and renovated 17th-century building that reflects the tradition of Cartagena de Indias, from its origins as a Caribbean port to becoming the capital of tourism in South America. It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes. After their trip, guests tell us about their stay. Best regards.
Our hotel providesits guests and clients an extensive menu of international and local foodin its three restaurants. Super clean, great staff, great food and in the perfect location. Mnica Lopez However, to be accused of something we didnt do, then threatened with the police, on top of already bad service and hotel that was loud, I am appalled. Spacious and well decorated room. We've sent you an email so you can confirm your subscription. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Offers exclusive facilities: One Bedroom Suite,Living room, Semi-formal dining area, Work Desk, Rain Shower, Luxury bath amenities, bathrobe, and slippers. Tv would not work, wifi was difficult (they forgot to even give me the password to start with). In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Our hotel offers 4 business meeting rooms for 12 to 220 assistantsand 3 outdoor spaces for 20 to 250 assistants, in different types of settings and with all the trends in decoration and logistics. The most helpful contributions are detailed and help others make better decisions. To see correct prices and occupancy info, add the number and ages of children in your group to your search. Thank you for sharing your experience and opinion, allowing more and new travellers to get to know our Hotel and its service. Lunch, We are glad to hear that you enjoyed your stay at our Hotel. Avoid using profanity or approximations of profanity with creative spelling in any language. CARRERA 3 # 31-23 Terrible experience from check in.they forgot to provide or share info, had to keep coming back to front desk for even simple things. This was absolutely crazy because even though we had not damaged the ipad we had offered to pay but were trying to get to a justifiable price. (score from 357 reviews). A/C superb. The rooms are spacious and very clean. To edit a review youve already submitted, contact our Customer Service team. We would like to thank you for taking the time to share your experience and opinion about our hotel. We had planned to get married at the Charleston in April of 2020, but we had to postpone our wedding twice due to covid. The property will contact you after you book to provide instructions. We come here because it is an outstanding hotel. People will try and sell you stuff non stop, you just say no gracias and they move on. We ended up moving our entire event just 4 months before our wedding. Breakfast, The iconic Charleston Santa Teresa Hotel, is part of the Convent of Santa Teresa, today with its 412 years of history, it is a building declared a Historical Heritage Site and an Asset of Cultural Interest of the Nation since 1995. We are delighted to know that we exceeded your expectations and that you enjoyed our facilities and the warm hospitality that characterizes us. We can only confirm this notion.
No soap in my room, front desk clerk ans even manager could not find soap for over an hour. The ipad (model A1395) was old and had various scratch marks from years of usage and a small crack in the bottom left corner of the screen about the size of a dime, otherwise it was fully functional. We can have 3 people in a room, based on availability in our Category Superior Twin which has 2 queen size beds or category premier deluxe ahead with a single additional bed, but we charge extra cost for the third person. Thanks! Copyright 19962022 Something went wrong please try again later. Queremos reservar un habitacin para la noche del domingo 27 de marzo. Ubicado en el corazn de la ciudad amurallada, oferciendo habitaciones de lujo, servicios y facilidades exclusivas, vea por qu el Hotel Charleston Santa Teresa es la opcin ideal para su visita a Cartagena. If only one parent is traveling with their child, a notarized travel consent signed by the absent parent must be presented. We regret that your experience was not to your total satisfaction, our daily goal is to provide the best experience to each of our guests, we will work to strengthen your comments, we look forward to your next visit. Live an unfforgettable stay booking one of our exclusive Suites with VIP assistance and premium amenities. Cocktail hour, Open for: Long story short: avoid at all cost. This property has currency exchange on site. The staff speaks multiple languages, including English and Spanish. We were able to move our events to a new venues and a new hotel that we love. There are more places to choose from in the, charleston hotel cartagena, hotel santa teresa cartagena, santa teresa cartagena. Want a great night's sleep? Balcony, Living room, semi-formal Dining area, WorkDesk, Rain Shower, Luxury bath amenities, bathrobe, and slippers. I found everyone to be very welcoming and warm. Regards, Good evening, Dear Guest, Your question will be published on Booking.com after it's approved and answered. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi.
This property has taken extra health and hygiene measures to ensure your safety is their priority, Great location and facilities for couples. Lock in a great price for Charleston Santa Teresa Cartagena rated 8.9 by recent guests! These cozy and traditional rooms, located in the Colonial Convent of the 17th Century and the Republican Building, with views over the courtyards, and halls, are beautifully decorated with modern facilities: * 55' Smart TV, Nespresso Coffee Machine, Laptop Safe, Rain Shower, Luxury bath amenities, bathrobe, and slippers. The hotel is really beautiful, clean, cannot beat the location, and the rooftop pool is even better in person than the pictures. Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay. In the republican patio, where in other times the voices of girls and boys from the school vibrated and noodles were prepared for the city, today you can experience a factory of exquisite flavors in charge of one of the best chefs in Colombia. This is the version of our website addressed to speakers of English in the United States. All cribs and extra beds are subject to availability. Offers modern facilities: * 55' Smart TV, Nespresso Coffee Machine, Laptop Safe,Living room, Desk, Rain Shower, Luxury bath amenities, bathrobe, and slippers. Taxes and fees that are shown are estimates only. We found this (translated) mention of her on the Spanish trip advisor she honestly should not dedicate herself to the hotel industry with that attitude. USE SOMETHING ELSE INSTEAD! Issues concerning Booking.coms services should be directed to our Customer Service or Accommodation Service teams. How to get to Charleston Santa Teresa Cartagena from Rafael Nez International Airport. Tripadvisor performs checks on reviews. Enjoying the gastronomy of the world at La Terraza restaurant is like being at the gates of heaven to let yourself be captivated from there with the view of everything that Cartagena is; its historic domes; the towers that rise in the modern city, and the infinite line of the sea that combines in blue with the panoramic pool from the top of the cloister. However, what happened when we left is shocking and I truly have no understanding for how a hotel of this caliber acted as they did. Plaza Santa Teresa, the renowned Harry's Cartagena restaurant (by world-class chef Harry Sasson), and La Terraza Restaurant on the top floor of the Republican Building. There was no reasoning or understanding from her. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. Try again. We were really freaked out and offered to pay what they wanted just to get out of there as quickly as possible. When I asked her to repeat her justification for the $400 to me so that I could voice record it for our safety, she stormed off and said she had had enough and was calling the police.