The fabric has frayed terribly. Dept: 16, PC0317 Style: 00142 Type: 6 Cat: 4655 PO: [protected] PAGE: 001 Line: 014 Color: Light Grey The longer you wait, the harder it will be to get out the stains.

The furniture is only 3 years old.

It is a mess. ComplaintsBoard.com is a leading complaint resolution website on the Internet. All Rights Reserved. We have no problems with any of the other products we purchased including the Lazyboy recliner which is the company we bought our last furniture from. We only had the sofa about 5 months when the pillows on the back started sagging.

We paid for the entire purchase including scotch guarding and delivery and now we would like to know where Broyhill is manufactured so we can go there and try to follow up. Leaves Message and hangs up. Is this normal? 4. broyhill Unsubscribe at any time. This makes me so angry since our winter wardrobes are thousands more than what this couch cost and are ruined! The spring on the couch broke and when you sit down, there is a knot in your butt. When it comes to the couch the back cushions are drooping. They have a bar for your feet, and it fell out. We were told that we need to unzip the back cushion and fluff it up. How do I know I can trust these reviews about Broyhill? When I called store to complain, I was told that the backs had to be "fluffed"! My knees became sore, affecting my yoga practice from the effort of closing it. Their rating with the Better Business Bureau is an "F" the lowest that you can get. The sofa is less than a year old, therefore it is still under warranty. A FOUR-MONTH WAIT IS RIDICULOUS! Sign up to receive our free weekly newsletter. We are not happy and will not make any further purchases of Broyhill or at R&F, and will tell everyone I know about this. That is one thing that sold the set to us. Now I am glad to know that they are not reliable or have any integrity. The filler had all settled to the bottom of the cushion. My husband and I are the only people that live here. How can they sell more if they can't even keep up with the orders they already have? Received new furniture from Goldsteins in Hermitage. I am very disappointed with Broyhill and Goldsteins and will spread the word, not to buy their products. It was not re-sewn down the seam with a machine. Word of mouth can be huge. I see droops, sags and wrinkles. of water mixed in a spray bottle. Where he has sat, the cushion is actually already flat and the threads continue to pull in the seams all over the couch. I am so disappointed with this product. Spray the solution onto a clean rag, and wipe the furniture. It was available on your site, despite protests from sales rep at Raymond and Flanigan. As of now, because of our health problems, of work schedules, and because of the weather, this ridiculous delay has caused us so many problems & scheduling delays that we don't know when we will be able to get this house finished. Never buying Broyhill again. I loved the design of the pieces and the fabric, but they were only sat on two or three times. The problem is the bottoms of the rockers get stained from possibly the rattan part bleeding. The cushions look thread bare and are not even near a year old yet. Recently I have discovered a small worn spot (1" in size) on the back cushion of the loveseat and a larger worn spot on the seat cushion of the sofa (5" x 4" spot). We really don't use the items much because of how awful it looks. I contacted Broyhill and they are refusing to do anything about it. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If you get a lamb's wool duster, you can throw it in the washing machine. We value your privacy. Broyhill is to be a top name in furniture and Goldsteins say that they have been in business for 150 years. As others have said, this is no longer the reputable company they once were.. Would never buy from this company ever again.

There's no pride in their work anymore. They are keeping all my money and I am stuck with a mattress that does not work for me. DO NOT BUY BROYHILL FURNITURE. I really think that you should compensate us with SOMETHING. These two items were listed as having seath depth of 20". I have loved this style couch 7 years, but waited to find a fabric That Icould use, since Broyhill has great fabrics, but not for furniture. Only a few months of use!

No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Purchased my Broyhill couch in Feb of 2014 and by March of 2014 the cushions had gone flat. Four days later he called, stating the cushion was repaired and I could pick it up. My last call from R&F, Phil said that Jeff ** from Broyhill said it was not going to be ready until the week of July 22 at least.

The fabric looks worn out.

We purchased these products and now less than 2 years later the one spring on the bottom cushion of the loveseat is popping up. The back cushion was also showing wear and raveling. I purchased my sofa in November 2012 and loved the look. Use the duster on your shiny and rough-surface furniture. It is defective and apparently not backed by your company, since I have contacted both Russell and Broyhill with no help offered! We are small people. living furniture sofa The poor quality of couch and love seat. Our delivery date has changed four times since I began calling the retailer Klopfenstein in Ft. Wayne, IN about the couch in late February. It feels like resting your calves on a wooden board with heels resting on hard fabric tracks. The back cushions are stuffed with fiber filling with no structure or support. The hearth collection a/o 8785-85/2tp 8592-85 and a/o 8785-85/2tp 8592-85, Measurements not as listed in store catalog or on Internet. We were just told it will take another month. We tried contacting Broyhill direct without any resolute to this issue. Next day delivery guys came back to my house and took back chair, but not sofa. Ordered some Broyhill chairs in November of 2008. We bought a sectional and love the quality. I wanted fabric 8417_85, I had contacted Broyhill to get it, and they said I could have it.

We would like to know where it is manufactured. I am willing to fix it myself if given the correct parts. I am still getting excuses. Just eats the time up on your cell. away), to choose different fabric. Prime-Line Products R 7321 Track Guide and Glides Replacement Furniture Parts for Dressers, Hutches and Nightstand Drawer Systems (2-Pack), Brown, FREE Shipping on orders over $25 shipped by Amazon, DIY-Furniture Parts Replacement Rocker Recliner Spring "NoSag" Top Mount for Ashley,Lane,Broyhill and more, 2 Set Recliner Replacement Parts by Baridwon, Durable Recliner Release Pull Handle with Recliner Pull Cable, Repair Replacement Parts Compatible with Most Furniture of Recliner Chair Sofa Couch, Fromann 13.1 Feet AC Power Supply Cord Replacement for Electric Recliner or Lift Chairs, LONTAN DGSL01 Plastic Drawer Slides and Guides 2 Pack Drawer Replacement Part for Center Mount Drawer Slides Plastic Drawer Guides for Dresser, Recliner Replacement Parts with Pull Handle and Release Cable (2-Sets), Repair Recliner Mechanism Parts Compatible with Most Furniture of Recliner Sofa Couch Chair, Slide-Co 223887 Track Guide and Glides Replacement Furniture Parts for Dressers, Hutches and Nightstand Drawer Systems (2-Pack), Brown, 2) Natural Chemistry 11035 Reptile Lizard Spray Mite Parasite Relief - 8 oz Each, Btibpse Wooden Drawer Slides 16 Inches Classic Wood Center Guide Track with Slide Glides (1 pcs), WAMPAT LED TV Stand for 65 inch TV Farmhouse Modern TV Stand with Sliding Barn Door for Living Room, Rustic Brown, Reliable Recliner Replacement Parts - Universal Small Oval Black Plastic Pull Recliner Handle 3" by 3.5" with Cable - Exposed Cable Length (4.75") Length 36" Couch Style Pull Chair Release Handle Sofa, Btibpse Wooden Drawer Slides 40cm Classic Wood Center Guide Track (15-3/4''), ICYANG Universal Oval Black Plastic Sofa Chair Recliner Release Pull Handle, Exposed Cable Length 4.75", Total Length is Medium at 31", fits Ashley and Major Recliner Brands Sofa, Ram-Pro Furniture Markers Touch Up Repair System - 12Pc Scratch Restore Kit - 6 Felt Tip Wood Markers, 6 Wax Stick Crayons | Colors: Maple, Oak, Cherry, Walnut, Mahogany, Black. Wasted my money for sure. But I still want the fabric I wanted to begin with, which was available to me! sofa tan living couch furniture galleryfurniture perspectives broyhill houston tx I will also "spread the word" if I do not receive just compensation. When the bedfroom suite arrived we noticed a colour difference between the night tables and the headboard. broyhill couches I purchased a living room suit and within 6 months the material started to peel off the sofa. broyhill sofa slipcovers furniture Why do they leave a message if you can't t/w someone. The furniture store told us they are aware of the problem as many people have had the same problems we are having. Now the cushions are so bad that you can't sit on them at all. We ordered a sectional on 12/22/12 and put a downpayment on it. So disappointed in this furniture. schmitt schmittfurniture FAQ. Dust removers with wax are not good for cleaning your furniture because they leave a waxy residue.

Unsubscribe easily. Backs have arrived. Purchase a can of dust remover without wax and a synthetic polyester or lamb's wool duster. Very poor customer service. I would like a refund for this item, that was purchased at Big Lots in Tyler, Tx. In the meantime Unwanted Maddie, sits in my livingroom, so I can sell. The customer service was horrible and just blew us off. I have replaced the broken spring only to find that the support (ash beam) has a knot in it where the spring is fastened. The back has peeled and is cracked and that was the purpose of buying a new one and replacing what I had. If I could afford to I would trash this set. The piece is only 5 months old. sofa kursi ruang tamu sederhana broyhill minimalis upholstered 2.

If we had spilled something red on it, I could understand but just water should not have done that. I brought them from the garage this year, and of course as soon as it rains the stains are all over the bottoms of the runners. I agreed. Paid with credit card.

Use a crevice tool for the seams. Again I have to stress how unhappy I am with this product and your customer service. Bought People's Furniture It is the worst quality furniture I have gotten. I am willing to fix it myself if given the correct parts. Clean other stains, such as mustard and catsup, with hot water mixed with a mild liquid laundry detergent. I purchased a gray Broyhill sectional and I can't stand to sit on the left facing side due to the fact that you sink into it. Submit a complaint and get your issue resolved. She received a bachelor's degree from University of San Francisco. Our content is intended to be used for general information purposes only. If we knew that there was going to be a continuous issue we would never have purchased it. Both my husband & I have health problems (we aren't old). Broyhill Furniture Does Not Last and the company does not care. Does anyone know where there headquarters are? All I want is a remedy, either it be reupholstering, send a custom slipcover or send someone to get all the shiny stuff off our clothes, etc. We were going to buy more furniture there. They do not clean as well as synthetic and lamb's wool dusters. I immediately discovered that the actual SEAT DEPTH on sofa and chair was more than 22" -- not what I had ordered. I emailed them and have not heard back. The opposite side is fine. This furniture looks and sits worse that the set we carried to Goodwill after using it for 15 years. When I went into Akins Furniture, Dogtown, Alabama, my first words were "We don't purchase furniture often. When it was delivered, we noticed that the back and arms showed loose threads hanging out of the seams. Unable to be used. I had a specific requirement that I needed since I am a short person -- a seat depth of no more than 20". They have ordered replacement cushions for the backs and the seats.

We purchased Broyhill sofa (Audrey) in mid-Feb! I purchased a sofa, loveseat, chair and ottoman three months ago. In November 2009 I ordered a Broyhill sofa and chair from Greeley Gallery Furniture store. I told the furniture store that this was not acceptable and that I want my money back or a completely new couch. From what I'm reading online, you people are getting a very bad rep. That's a shame. a chair that is falling apart that is 7 months old. The dealer stated he would send it back to the factory. The countertop chairs are falling apart. Leather peeling, couch looks horrible, salesman lied about leather couch purchased looked great. I am a senior citizen on a fixed income and cannot afford to hire an attorney.

But the worst part is the upholstery threads or fuzz is coming off everywhere covering our clothing with shiny fuzz (and I mean covered) and will not wash out of the clothing. I will never buy a Broyhill again. The back of the sectional fabric isn't straight and the corners are lifting. Broyhill should replace the furniture! I have purchased Broyhill in the past and have been fully satisfied. My wife and I purchased a bedroom suite from Broyhill on United Blvd in Coquitlam, B.C., Canada. Some stains, such as blood, come clean by using plain cold water.

She had put floor model at the bottom of the receipt indicating that everything was a floor model.

Your recently viewed items and featured recommendations, Select the department you want to search in, Universal Battery Pack for Reclining Furniture w/ LCD Display - Wireless 2500mAh Rechargeable Battery for Electric Recliner, Sofa, and Couch - Fits Most 2-Pin Motion Furniture - Battery Only, Universal Battery Pack for Reclining Furniture with LCD Display - Wireless 2500mAh Rechargeable Battery Pack for Electric Recliner, Power Sofa, Couch, and Lift Chair - Fits Most 2-Pin Motion Furniture, Two Universal Battery Packs for Reclining Furniture with LCD Display - Wireless 2500mAh Rechargeable Battery Packs with One Charger and Power Cord Combo. I was told it would take 8 weeks. WARNING!!! Within 2 years the fabric began to fade on both chairs and ottomans. I am very upset after having my last Broyhill set for 21 years with no problems, and apparently they don't have the quality they used to have.

The wood framework has come apart numerous times. The cushions lost their shape in short order in spite of flipping and rotating them.