I tell Sandy I wan to speak with Ivan, since he is the one who showed me the rate, but of course Ivan is on vacation. I have to speak with multiple reps, spend hours on the line and get charged all these additional fees. I called about a late fee.
AMResorts owns some of the best all-inclusive properties in tropical destinations. They threw a ton of perks at us as well, including 400 more luxury dollars, 4 weeks with RCI at $499, etc. Vacacin club is the smarter set up scam you can thing of !
Their account of events is shown below. We did our research, asked a lot of questions and worked out what we felt was a good fit for us and signed up as Gold Plus members. I will say that I think the company should work on consistency (ie, we recently stayed in one Secrets that was clearly not at a level we expected at a Secrets). I said I would show them the cancellation email chain as well as the contract and, should the credit card company process the charge anyway, I would sue the card company in an American court. The 7 free night are really not 7. Unless you plan to use this service 3+ times a year it really is a waste of your money. Im blocking calls as fast as I can. I was told Id have until January 30th to cancel. When no meaningful solution could be reached with her, I asked to speak with manager. I was told that he had family emergency and will not come to work. Twice when I was trying to book , I was told that there are no rooms available, and that I can only use 2 nights for 1 ( something that was not explained to me). If you were pressured into signing a contract, and are within a five (5) day window then you can likely get it cancelled. The Unlimited Vacation Club membership is a scam! The resorts under AMResorts are some of the best properties around so we were very intrigued. Why cant it be that simple without additional fees. etc. BBB Business Profiles may not be reproduced for sales or promotional purposes. Eblyn Gonzlez Hernndez, who was in Mexico. I disputed what I could about all these ridiculous fees when this year due to covid I have done 0 traveling, can I at least receive 20% off or 1-2 nights applied to next year? We were told that this vacation club was just for Secrets in Jamaica that we love staying at. We took a vacation in Cancun and were badgered for 2 hours to buy future vacations. This default rule is the reason so many conglomerates are structured as a hierarchy of parent and subsidiary corporations.
:::they work very hard to make sure you do not receive upgrades: we were foolish to believe that they want happy customers: they think that putting a sash on your door is all they need to do: This is a scam!! I was not interested in the benefits of the upgrade. Immediately upon arrival we were asked if we would Share breakfast with one of our staff so you can hear more about our other properties. We knew it would be a sales pitch but were promised $200 in luxury dollars to spend on excursions and our concierge was very friendly so we said sure. 18!so you decide to cancel and everybody loose their commissions so they will give you hard time and after 3 days you loose right to cancel according the contest you sign etc It was represented as a fee being 49 USD to 69 USD per person, per night. Also included are special discounts for other travel partners. 14) but if upgrading room when you purchase will depend of the resorts occupancy at that moment The whole situation is embarrassing because we were foolish to sign a contract we hadnt read, but Im sharing all this in the hope that is helps someone else. Totally regret signing up for that mess and just didnt renew my membership. Whatever you gotta do to avoid themI refused an upgrade on my last vacation and you would have thought I was taking away the reps first born childso obnoxious! I have been a member for 4 years now. I told this supposedly supervisor that appears to have no authority that this doesnt seem very fair or customer service when everytime I call I am getting more and more upset. Ivan Tirado, the person we met with, then showed me rates I would receive for the same week at the same resort next year. While this writeup seems straightforward, the reality of the experience was awful and ruined a significant portion of our vacation as we worried and stressed and were nearly sick over the feeling of getting scammed. Our unsecured line of credit from the bank has a much lower interest rate than 9%. Yeah. The gist of the email was that I expected a full refund minus the $400 we had received and used as luxury dollars. We never got the free night certificate and have contacted them 4 times over the last month. This seemed like an unreal deal as some of the locations such as Hawaii would charge you that much for two nights. 5)if Am resorts an uvc split you will not have access anymore to Am resorts Only deeded timeshare the others timeshare dont exit anymore or changes their names ! We were told that we needed to pay for the night we were arriving early (3/25/22) and we would get reimbursed within ***** hours later. If you tell them no they will say theyll call back the next day and wont let you book with the non sales pitch discount. Feeling good about it too, that I was able to get a good deal without hidden fees and being transferred around from one rep to the next. We are truly sick over this and cannot sleep at night!!! Everything promised was a complete fabrication and the their website is the most confusing cumbersome website I have ever used. I push back.
Just wanted to provide an update to my original comment. The threat of taking the conflict to an American court and causing problems with the credit card company seems to be the way to get them to honor their refund terms. No Thank You. This is a HUGE HUGE HUGE Scam, do not fall for what i did, I was completely mislead the person who sold me the contract kept me for 4hours wasting my time trying to close me on the contract and I even told the rep you are scamming me, but he kept saying free, free, free and I was dumb enough not to realize nothing in life is free. I contacted Secrets Maroma and they said that they would be happy to re-issue a refund. WARNING!!! She gets me a supposedly supervisor whom repeats what she said to me that to be current I needed to pay. What they didnt say was the price for the room will be 2 nights of the free week stay for 1 night. Its exhausting! 17 ) you start seeing the details of bad construction etc bad maintenance etc And Yes Im F***ing PISSED!!! There are lots of complaints regarding the lack of dates available which results in you not being able to use this service. Customer ReviewsCustomer Reviews for Unlimited Vacation ClubTravel ClubView Business profile, Customer Reviews are not used in the calculation of BBB Rating. GK. If these vacation clubs were based out of the US, you have lots of legal options you can take to get your money back. All of the food was great! And on top of that the annual renewal fee for UVC Lifestyle Collections. $70,000 for 30 years isnt that bad considering thats $2,333 a year. No time was given to me to discuss the offer with my family and I was not informed that there is a 3 days cancellation possibility. Since vacations are not physical products like a car, or house you are really getting nothing for the money you throw down. Just keep up with all your free stuff free weeks upgrades etc. The Gold Tier mentioned above was listed at $70,000 USD for a 30 year contract (yes 30 years). The whole sales process took almost 4 hours so we were glad to finally get to our vacation. I get my upgraded membership, go to get the rates and they are nowhere to be found. We had stayed at 2 AMR resorts, both being Dreams brand and had enjoyed both. so when they approaching me I felt something is wrong .but i refuse ,then they gave an better offer ,I pulled my credit card .gave my ID .ready to sign ,then they sales lost patient to my question . You allegedly have access to a number of different programs, but they are all different companies with different rules and regulations. However, if you sign their contract in Mexico then there is not an easy way for you to take action to cancel your membership should you want to opt out. My last call to them was over an hour to get no answers. This is day two. I booked a trip to Vegas in April of 2020 via Unlimited Lifestyle Collection. We ended up agreeing to the White Pearl 15-year membership for a price around $11,500 plus the registration fee etc. I pointed out that the contract they and we signed didnt require the rate to be available on a PC, just publicly available. I had also specified in my second email that my lawyer had instructed me to only communicate with them in writing so they should contact me by email and not phone. Also we were promised two free weeks that never came about. I called my credit company for charge backs on the payments Ive made as Ive been given the run around. We understand they need cash flow to build new resorts, but they should go get that from a bank rather than squeezing it out of their members. I had also specified in my second email that my lawyer had instructed me to only communicate with them in writing so they should contact me by email and not phone. While the site is specifically geared towards Mexican law, the information I found there helped steer me in the right direction. My wife works in finance and Im an investment advisor with an MBA in Finance (which they did not know), so we felt very comfortable following the numbers. I actually have been trying to cancel since January 15th and have been bounced around too. Our team recently headed out to Secrets Capri Riviera near Playa Del Carmen in Mexico to learn more. We booked a 7 night stay for 2 rooms in the ***************** resort in January, 2022 for a stay from 3/26/22-4/2/22. The Supreme Court of the United States emphasized this basic rule in United States v Best Foods. Fraud from start to finish. I'm truly embarassed and ashamed to say we purchased it for $107,000!!!! This is by far the most frustrating process i have ever experience when cancelling. Im on automatic withdrawal, however my card was hijacked so I canceled it, when I saw payment was declined, I called to re-set up my auto payments with the new card and discuss late fee and covid remediations. We purchased the pearl level a few weeks ago and reading everying, I was getting really nervous! We asked them to show us their online rates right after the presentations, and all the rates they showed us were higher than what they had just promised as well. AT. I do not want to explain myself multiple more time and keep getting passed around its already been an hour. We are Platinum with 2000 weeks of RCI also. Beware. I call back to customer service to the forth rep about the 2 issues Im having. I email Ivan and a Sandy Avila Snachez returns my email saying to wait for Quality Assurance to call me. PLEASE DONT BE A VICTIM. If youre reading this and signed within the last five days, cancel immediately and then get back to enjoying your vacation! It doesnt make you feel like you want to call and utilize there services. We were told we would be able to use our 7 free nights in Costa Rica. This is a scam. You dont have to be a math whiz to figure out that paying for 30 years worth of vacations up front is not a good deal. Upon my arrival I was trying to make an appointment with the team who signed me for the membership .they were literally avoiding me.upon numerous calls and requests .one of them, Carlos came to talk to me. We just called to find out how to use our vacation and where we could go. I will be following up with a demand letter and grievance placed with the Attorney General for fraudulent misrepresentation. Oh and dont forget your annual renewal fee is for UVC. Its just not worth it for me. This is the worst possible thing my fiance and I have every done! UVC has been the number 1 source of stress in my life during covid. Please send your contact information to cx@unlimitedvc.com to follow up on your case properly. I said I would show them the cancellation email chain as well as the contract and, should the credit card company process the charge anyway, I would sue the card company in an American court. Of course, three days later, Id heard absolutely nothing. They will offer your family members discounted rates and then provide an additional discount if you dupe your family members into going to a sales pitch. I was not given an opportunity to read everything carefully. Long story short we got no refund from UVC and only credits. We ended up with them pitching us to prepay for a future week of vacation worth $5,000. Luckily, we got your back! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I said I was promise by the first rep, we continued back and forth and got no where. We sent multiple screen shots of the rate offered by the acceptable site, but they refused to honor the contract guarantee. We specifically stated we wanted to go to ****** so they gave us something to use for that and now I am trying to schedule and ****** is not an option for those specific weeks. Youre signing a binding contract, and there can be repercussions if you break that contract even if its in another country. The whole saga follows, but the short version is, if youre reading this within a few days after signing up, send a cancellation email NOW! I am literally sick ? Another experience I remember booking a trip to Thailand and I didnt even book my flight through UVC/RCI/UVCLifestyles and all got charged a $20 service fee. In the meantime, I contacted a lawyer back in the States and continued to research how to bring the nightmare to an end. She refused to accept my request for cancellation which I submitted and told me that only cancellation form that she sent me she will accept ( that form was stripping me of any rights and refund). We believe their most popular membership level is the Gold Tier so we will focus our review on that level. No matter what I tried to do ( block caller ID, speak with supervisor )my privacy was not respected. lets all make compliant when we back to USA . I was approached by the vacation club representative, who asked me if he can talk to me for 20-30 min about great services that they can offer. Is it better to contact UVC and cancel, and take my lumps? I sent a cancellation email that night. Their final reason for not honoring the contract was that the rate was only available on the acceptable agencies mobile site but wasnt offered on computer web site. Smart set up for innocent buyers ! We would like to help UVC is an international vacation club that offers vacations in several destinations with more than 60 hotels. We hope this review has been helpful, and urge you to do your research before spending big bucks on a vacation club membership! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); https://creditcarrots.com/ | Copyright Credit Carrots 2020 | All rights reserved |. Maybe it helps that I am six foot 7 inches.! This vacation club is sold as an exclusive travel club whose members get VIP privileges at AMResorts properties in Mexico, the Caribbean, Panama and Costa Rica, including guaranteed preferred rates and special offers. While the site is geared towards Mexican law, the information and techniques are largely applicable to these programs. Today we tried all day to book the Dreams in Cozumel (an AMR resort) for 25% offered by another agency (one of their acceptable sites). I am currently looking for a way out of this. It only has the credits but I wanted to apply the cash. First, they have a 1/5 rating on consumer affairs. I was very disappointed in the customer service when I tried to explain the situation and they refused to do anything to make it right. After we said we were not interested in getting a membership and would like to leave, we were stuck there for another two hours as they rotated through another four people with rising seniority to try and get us to sign. They are essentially asking you to pay for 30 years worth of vacations up front. 13 ) uvc subrent some units to Am resorts . Stay away. Financial. I dial, second rep just says hey to be current and use our services you have to pay the annual renewal fee. I am really happy to read your comments. people. Have certainly gotten our monies worth. I get mad .left the door . So, our $3,500 is a total loss. We started to feel sick. So I let her process the annual renewal fee, however she processed the entire charge and did not honor what the first rep promised of removing the late charge. This is a scam business. I have called and asked if they can at least give me one day for free, they declined. In 2016, I stayed in the Secrets of the Vine resort in Cancun with my family. She is the most rude, unprofessional and Please don't ever fall into their trap. In an update, we upgraded recently to Gold. If things dont work out I will be sure to update this post. 12) most buyers trying to cancel will give up and will lose their down payment . About a month later our flights had to change to arriving and departing a day earlier. After saying no several times, and listening to their presentation for over 3 hours (was supposed to only take 90 minutes max) they gave me their best offer. I would get a cheaper rate if I chose not to go during holiday weeks, After trying to book a trip I realized that they snuck some things by me as I was trying to finish it up so we could begin our vacation. I DO NOT RECOMMEND! I ask them if they wouldnt honor the contract to cancel it and refund the over $8000.00 we paid, of course they refused to do that as well. She could not transfer me. Thats how they get you. The parent company is Apple Leisure Group out of Newton PA, USA. Since we were in lock down and could not travel we called within 30 days to cancel our trips. If you are a UVC member and have experienced any inconvenience. When you go back, they will definitely try to convince you to upgrade. I call customer service, nope, these rates are not possible. We joined UVC in 2018, finally caving in on the pressure cooker sales job. Repeat myself and she started to say youll need to talk to finance and I cut her off and said Look, ice already talked to customer service then they sent me to finance and Ive take to 2 other people from finance and now Im back to customer service can you just get me to someone that can handle my issues. In addition the wife and I had another vacation booked at Secrets Moroma early 2021. We were never told that it had an annual fee of 399 and we were being signed up for five years. 19 ) no deed ! As a matter of policy, BBB does not endorse any product, service or business. So now I spend time every two weeks explaining that I, in fact, do not have a timeshare to sell. UVC robbed my husband and I two days of our vacation due to me being exposed to the COVID virus as I am an educator. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. My wife got a confirmation email for our booking today. Do not sign any contract with them, now that I want to cancel my membership they keep passing me on to different reps and they still havent cancel my contract. Ill continue to post this far and wide until they make good on what they sold me. Unreal. This is only propaganda and big scam from **************** Do not buy a mebership ever fron this company (or Hyatt, the new associate} if you are planning some family vacations, go somewhere else.!!). We agreed to the deal and booked a trip to Secrets Riviera Cancun. We did hear, well, we just want you to hear what we have in return for the savings we are giving. I did not like that however, that is one salesman. I was told that the package was customized to my unique needs and that I have one in a life time opportunity for the exceptional services and with unique rates if I pay for everything in full.. Everything was outlined on one paper sheet that magically disappeared when I Pad was brought to me for signatures. I may have responded to David and meant Tracey! I have never been so angry in my life. The trinkets they offer are not worth you time or the harassment they put you through. We signed in Costa Rica and the contract itself specified that it would be arbitrated under the laws of Panama, both of which have very limited (or no) consumer protection laws. Its a terrible contract that gives UVC the ability to take away benefits with little or no notice and leaves the purchaser with almost no recourse except for a very short cancellation period of 5 days. However, all of the same problems mentioned above remained. We couldnt just walk out the door as we needed them to get us a taxi to get from the sales center back to our resort. After we told them that theres no chance this package makes financial sense, they reduced their price and offered a term as short as 15 years. BBB Business Profiles generally cover a three-year reporting period. If you refuse the additional renewal sales pitches while at the resort, you will be treated rudely. Eventually I decided to take a trip to the Zoestry resort in Cancun using 7 free nights that I have in agreement . Please contact us at: cx@unlimitedvc.com with your full name, member ID, email and phone number. . We were told the interest rate was so high because Mexico has very high lending rates which is probably true, but it doesnt change the fact that this is a bad deal financially. Then she says youll need to talk to customer service. She escalated the complaint and perhaps somebody within UVC sorted things out. Not just your money but youre ENERGY, TIME, and BRAIN CELLS. Because if I defer, watch there be a fee for taking that option. It came with whole lot of nonsenses that we were never able to use. Are the companies (websites) who say they can sell your UVC Membership legitimate? We had decided together that we wouldnt buy anything, but, like so many others, we fell for the excellent sales techniques, including some pretty convincing looking math. If you are at an AM Resort and one of these people approach you, just tell them you are terminally ill and this is your last vacation ever. my costs); $1798 (includes all my costs). Please contact us at: cx@unlimitedvc.com with your full name, member ID, email, and phone number. We tried to use our credits in early June 2021 and they were rejected by another Zoetry resort saying they expired. We were offered a Double Stay Getaway which promised a free day on a future stay. They are the worst ever as it relates to customer service, integrity and company morale. Of course nobody told us nor did they notify us when they were issued. Im certain that short windows is why they try and get you in the sales office at the beginning of your vacation so that your cancellation period expires before you take the time to look closely at the membership. Do you have any tips and tricks that would be beneficial? Not only did they take my $3500, they seem to have sold our information to a company that buys unwanted timeshares. Not because of the resort qualities, but because of the service in making reservations.