This Cisarua hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Save 10% or more on thousands of properties with member prices. Rooms open to balconies. We are thrilled that you loved your experience at The Botanica Sanctuary. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement. Contributions should be travel related. Hotel surrounding is great, green, clean and fre, A wonderful hotel where you can spend a relaxing time surrounded by nature, Nice place for leisure and relaxing in green area not far away from Jakarta, It's a beautiful hotel with a lot of potential, it was great! Breakfast time start from 07:00 until 10:00. The resort is very close to Taman Safari. Handy Bunardy WiFi is available within public areas of the property to help you to stay connected with family and friends. Guests can pamper themselves by indulging in the onsite spa services. Dear Mr. Chandra,

She asked because already 12.15 and latest hour of check out is 12.00. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Please feel free to contact us should you have any suggestion to improve our quality. General Manager. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Botani Square is worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Taman Safari Indonesia and De Voyage Bogor. Fantastic hotel. Respect the privacy of others. I stay foe 2 days but mineral water only given once. If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. Halim Perdanakusuma Intl. Excellent staff and services, comfortable rooms, nice view, and delicious foods. Thanks for leaving us such a wonderful review. The interior of the hotel is also very nice. Disinfectant is used to clean the property, Property is disinfected with electrostatic spray, High-touch surfaces are cleaned and disinfected, Sheets and towels are washed at 60C/140F or hotter, Follows standard cleaning and disinfection practices of Ascott Cares (Ascott Limited), Protective shields in place at main contact areas, Personal protective equipment worn by staff. Love the amenities , shampo shower gel and conditioner good quality make my hair feel soft. emails, phone numbers or credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (e.g. Dear Mr. Karta, Baru Tegal, Desa Cibeureum, Cisarua - Bogor, 16750 Puncak, Indonesia. Wheelchair accessible (may have limitations), Front desk staff will greet guests on arrival, Rollaway/extra beds are available for IDR 350000 per night, Extra-person charges may apply and vary depending on property policy, Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges, Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed, This property accepts credit cards and cash, The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation, No pets and no service animals are allowed at this property, Minibar, in-room safe, desk, laptop workspace, Fee for buffet breakfast: IDR 170000 per person (approximately), Liked: Cleanliness, staff & service, property conditions & facilities, room comfort, A recommended hotel to stay near Taman safari. We are delighted to welcome you at our hotel and we do hope that our facilities and services could met your expectation. Handy Bunardy Available in some public areas: Free WiFi, Buffet breakfast available for a fee daily 7:00 AM10:00 AM: IDR 170000 per person. The room wasn't ready when I checked in. Airport (HLP) - 118 min drive, Restaurant Raidan - 6 min drive, Eco-friendly hotel with 2 restaurants and spa services. General Manager. Its an amazing hotel with a beautiful view on the mountains. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Enjoy the staycation and will stay again in future. Speed up your search by choosing what you need, Feeling unsure? Overall, this property offers a very good service and experience. Room feel too small, and the hotel also feel too small, and the swimming pool seems weird, Breakfast and the lobby design as well as the surrounding area with the next door hotel, the ambience, breakfast and the hotel is clean, Error: Car parking space and rain canopy too small. To edit a review youve already submitted, please contact our Customer Service team. Really like the facility, clean, also there are a lot place to sightseeing like swan lake, pine forest and so on. Love the ambience, design, atmosphere, staffs. Handy Bunardy The breakfast is superb. the location is very strategic, the rooms are comfortable, Buffet was far too busy. Please dont include personal, political, ethical, or religious commentary. In addition, guests can give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. See what's going on at Sentul International Circuit. Thanks for leaving us such a wonderful review. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. Naturally Yours, Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate. Thanks for leaving us such a wonderful review. A highly recommended hotel for staying in Cisarua. It might good to look at the shower sink as the water cant flow down the drain smoothly, thus creating the water to overflow. Naturally Yours, All food for my dinner was delicious but for pasta was too salty :(, Dear Mr. Okie, The experience I can share is that the check-in process is long and very time-consuming. The only way to leave a review is to first make a booking. It was an uncommon instance and well do better in the future. Breakfast has many choices but the teste is standard. All content should be genuine and unique to the guest. Thank you for your kind words and we look forward to seeing you again. The facility is clean and well designed. Savor your favorite dishes with special cuisines from The Botanica Sanctuary exclusively for you. Really appreciate and enjoy it very much. Check in time which took pretty long to proceed. We would love to make things right if you give us another chance. Everythings just great. Free WiFi in public areas and free self parking are also provided. This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds. Handy Bunardy We've sent you an email so you can complete your subscription.

The room was clean and large enough for a family of 4 (2 young kids). there is no sufficient place to store our belongings during in the pool or in whirlpool if we dont get a seating. The food taste good and the service were great. Bathroom amenities was so lovely since they gave sensatia botanica as a body care. fresh clean air, comfortable room, good food, excellent services. Reviews are most valuable when they are original and unbiased. The pillows are super comfy, love it! Baru Tegal. Our Swimming pool facility is closed temporarily during 17 - 19 May 2022 due to under maintenance. Naturally Yours, Complete amenities. Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at The Botanica Sanctuary. We would love to hear from you and we look forward to welcome you again in the near future. The view of Mount Pangrango is very clear from the restaurant and room balcony. Recreational amenities at the hotel include an outdoor pool. 5. They advise me to check in before Taman Safari as there were discount 10% for ticket Taman Safari. Note that guests submit their subscores and their overall scores independently, so theres no direct link between them. General Manager. The buffet restaurant had flies flying around the food and could spoil the food, The nature greens and area and hotel interior One of the staff like hope us to leave the table after dinner, he asked to clear up the plate after 1 minute we finished eat. Jalan Taman Safari 101, Kp. Desa Cibereum, Cisarua, Bogor, Cisarua, Puncak, Jawa Barat, Indonesia, 16750. You must try soaking with a view in rooftop jacuzzi. This hotel features 2 restaurants, an outdoor pool, and a coffee shop/cafe. Naturally Yours, Amazing hotel with nice view on the mountains. Booking.com. We also love the balcony facing the garden, we can actually see and hear the fountain down in the garden. 4. And 13.00 PM check out is very common. We are thrilled that you loved your experience at The Botanica Sanctuary. Although finally we checked out before 13 PM. I like the soaps, shampoos and conditioners that use the brand Sensatia. Taman Safari No. 42-inch Smart televisions come with cable channels. General Manager. Thank you for your kind words and we look forward to seeing you again. We verify reviews to ensure the traveler booked with Expedia Group. They have everything from Asian, Western to Indian & Chinese! Thank you for taking your precious time to share us feedback about recent stay experience at The Botanica Sanctuary. Additional sorting options may be available (by type of traveller, by score, etc.). Thanks for leaving us such a wonderful review. The bathroom is great, we love the giant rain shower and it fit us both perfectly. Thank you for your kind words and we look forward to seeing you again. All rights reserved. Dear Ms. Sherly, Looking to enjoy an event or a game while in town? We sometimes show external review scores from other well-known travel websites. Thank you for taking your precious time to share us feedback about recent stay experience at The Botanica Sanctuary. The last day I stayed in the hotel before check out, one of hotel employee (forgot her name) was knocking on my door room 1108 and asking impolitely when will I checked out from the room and threat that she will apply late check out charges/additional charges on the room. We are delighted to welcome you at our hotel and we do hope that our facilities and services could met your expectation. Thank you for your kind words and we look forward to seeing you again. the staff is very friendly. We would love to hear from you and we look forward to welcome you again in the near future. They are also applicable regardless of the sentiment of the comment. Thank you for sharing your feedback about recent experience at our resort. General Manager, Dear Mr. Muhammad, Extraordinary! putting beach umbrella at each seating will help provide the shade. although the conditioner pump was broken and the bottle was sealed to the wall . We are thrilled that you loved your experience at The Botanica Sanctuary. Handy Bunardy

We wanted to order sandwich but out of stock and it wasn't even 8 PM yet! Please feel free to contact us should you have any suggestion to improve our quality. Fees and deposits may not include tax and are subject to change. This made my children tired of waiting. Choose your currency. The air is cool. Enjoy luxurious treats and incomparable experience by staying at The Botanica Sanctuary. Handy Bunardy Sorry. Our team will definitely be happy to read what you wrote. I ordered hot latte and then chocolate mint cake but the cake wasn't good. Contributions should be appropriate for a global audience. General Manager, Dear Mr. Ichsan, You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didnt actually stay there. Was here for staycation with my hubby. It can be seen that the construction process and the contractors used are very professional. Ideally, we would publish every review we receive, whether positive or negative. The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language.

I said, I will check out max 13.00 PM because me and family were checked in around 4 PM, 1 hour late from hotel 's check in policy @3 PM. Handy Bunardy The location is wonderfully quiet and relaxing. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Our team will definitely be happy to read what you wrote. One of the staff took our table before we arrive, while we had already booked a table for dinner at steak house. General Manager. The above list may not be comprehensive. Naturally Yours, Thank you!

The meat in the steakhouse in the hotel was excellent. We would love to hear from you and we look forward to welcome you again in the near future. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. We will definitely go back to the hotel. Business-friendly amenities include desks, desk chairs, and phones. Look forward for interesting promo for our next visit. That's how we know our reviews come from real guests who have stayed at the property. Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself. Dear Mrs. Beny, Check our curated reviews for honest descriptions about this accommodation. However, we wont display any review that includes or refers to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once theyre 36 months old or if the Accommodation has a change of ownership. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. This service may contain translations powered by Google. The following fees and deposits are charged by the property at time of service, check-in, or check-out. I can see the difference between providing service to Chinese guests and non Chinese. Creative ideas that combine minimalist and industrial designs are balanced in the room. the breakfast food could have been better in term of taste. Have an enjoyable and relaxing day at the pool, whether youre traveling solo or with your loved ones. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. The room was good in design, but it was difficult to use because the toilet and shower room could be seen from the bed. Naturally Yours, The room service is fantastic. Your current currency is U.S. dollar, Choose your language. The hotels fitness center is a must-try during your stay here. Everything's great except the coffee shop near the lobby. Naturally Yours, Our team will definitely be happy to read what you wrote. Naturally yours, Other amenities include spa services, concierge services, and laundry facilities. Liked: Cleanliness, staff & service, amenities, property conditions & facilities. We booked the Junior Suite with a balcony with view on the garden. The most helpful contributions are detailed and help others make better decisions. Their breakfast was tasty but lack of variety. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. The next time we will also book the suite on the higher floor so to get the Mountain View. Kids also love your loft room since it provides new experience while staying on family holiday. The swimming pool is equipped with a hot water jacuzzi. I love the room, spacious enough for a couple but maybe not for a family with kids. Overall Our experience was enjoyable. I do understand that we need to check out immediately, but we don't experienced in any 5 star hotels that an employee asking impolitely and threat with additional charge. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Your contribution should be yours. the swimming pool does not have any shade which limit the time to enjoy the scenery at the pool area to early morning and late afternoon only. Booking.com does not accept responsibility or liability for any reviews or responses. The bed, the hotel's modern interior design, the staff's friendliness & willingness to help. When guests stay at the property they check out how quiet the room is, how friendly the staff are and more. The sound of chair and table being shifted was so disturbing. Handy Bunardy When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether its just a rating or contains comments as well, etc.). Looks forward coming back again. Please enter a valid email address, Thanks! We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. It was really a nice stay. Naturally Yours, We stayed for 3d2n at The premiere room, it wasn't spacious but we love the view from our room. However, the hotel was responsible for providing an apology in the form of delicious cakes and coffee that can be enjoyed in its restaurant. Breakfast was great and we loved varieties of foods served. This is the only hotel that clean the room twice in 24 hours. The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience. Hotel management have put in effort to do a birthday surprise decoration. The Botanica Sanctuary is a hotel with great comfort and excellent service according to most hotel's guests. After their trip, guests tell us about their stay. Handy Bunardy This information is provided by our partners. Travelers may receive a savings voucher when they submit a review. Loft room with 2 floors concept, personally like the room design and very well use for family. Please feel free to contact us should you have any suggestion to improve our quality. Very great experience. We are delighted to welcome you at our hotel and we do hope that our facilities and services could met your expectation. If you like, you can sort and/or filter them (by time of year, review score, etc.). 101, Kp. Our team will definitely be happy to read what you wrote. Located in Cisarua, The Botanica Sanctuary is in the mountains. Clean, friendly staff, good design hotel. Location is just perfect with beautiful and green surrounding. An Accommodation may choose to reply to a review. Reception / front desk need be more friendly Sliding door for bathroom and toilet to be made separately. The Botanica Sanctuary offers 166 air-conditioned accommodations with minibars and safes. Each review score is between 1-10. Location premier location to Taman Safari , Room was super clean . You can change your stay details here, Dear Mrs. Uswatun, Dear Mr. Ivan, We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. This property has signed the UNESCO Sustainable Travel Pledge. Our team will definitely be happy to read what you wrote. the hotel is new, well designed, clean in green environment. Were sorry your experience didnt match your expectations. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers. Thank you for taking your precious time to share us feedback about recent stay experience at The Botanica Sanctuary. the pool and the view. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window, Jl Taman Safari 101 Kp Baru Tegal, Desa Cibeureum, Cisarua, Cisarua. 3. This hotel really perfect for staycation, for family holiday. Copyright 19962022 The Botanica Sanctuary is located in area / city Cisarua. Your current language is English (UK). Sign up and we'll send the best deals to you. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. We have more than 70 million property reviews, and they're all from real, verified guests. if the writer is claiming to be someone else). Thank you for your kind words and we look forward to seeing you again. staff very helpfull . Unfortunately hallway has kind of smell and I've told the staff the next day I checked out. Our room type was junior suite located just below the Restaurant. We make it clear when weve done this. General Manager, 1. Rooms are well design n clean. This complaint also I have explain to the front officer staff, we explain that this attitude of the hotel staff was offended us. If you booked through us and want to leave a review, please sign in first. When we back from dinner we found our room was cleaned again with xtra chocolate on the table . We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Please feel free to reach out to us directly with any further comments, concerns, or suggestions you wish to share. There are plenty of tourist attractions nearby, such as Taman Safari Indonesia within 1.65 km, and Gunung Mas Agro within 2.22 km. If we find any, we delete them and, if necessary, take action against whoever is responsible. and would definitely go back, Personal or sensitive information (e.g. The price was reasonable and exceeded expectations. We are thrilled that you loved your experience at The Botanica Sanctuary. After he cleared up the plate, I asked him to bring tissue, but he didn't came until I leaving steak restaurant. Jl. To get the overall score that you see, we add up all the review scores weve received and divide that total by the number of review scores weve received. There is no way they are keeping to covid protocols, The restaurant manager is a wonderful host who understood our needs and took great care to make sure our anniversary dinner was special despite the covid restrictions, Food for breakfast so cold (not hot anymore), Access to the resort is very crowded especially weekend. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. General Manager. Overall the hotel environment is very comfortable and the room hygiene is very good. 2.