They said they would get it shipped out. Hello!We are very sorry for the delay with your out-of-stock product. That's when I was told that I didn't sign some waiver so they cancelled my order. However, one thing to be noted is that on most credible review sites and magazines, Eastwood consistently ranks average or way beyond average, and almost always steals the spotlight. A lot of their crap is EXACTLY the same as Horrible Fright.. with a 400+% mark up. Order # E022627184 If you like to order things and wait weeks for it, "they are for you". If not, we'll need contact information to get you taken care of! They are blaming PayPal.

WOW. Not only would you know how the car functions, but you would be able to take action appropriately when your car needs fixing, and learn more and more about it as time goes on. "phas ls" what causes that? they want good customer service and honest shipping policies. Waiting to receive the welder ordered. The ones in gallons can be rolled or brushed on the erring metal. Regarding your refund - your bank should drop the authorization within 7-10 business days once the other has been cancelled as we do not charge for unshipped orders. She also said the clamps ship directly from the manufacture. I have gotten at least 18 emails from Eastwood since Feb.10th trying to sell me something. Carly is beyond rude and Walter ,supposedly the manager is rude , talks over you and no matter what lets you know how what they did wrong IS YOUR FAULT. Eastwood replaced my welder I purchased from them.It had a problem the Lady at customer service help me and 3 day's later I've got a new welder I'll recommend Eastwood to everyone The warranty is real, Products used:Welder and other body shop products. I have one of the SCT machines and that's the bomb for stripping paint off a car. Offering solutions which combines our 4,000+ unique products with the know-how to Do The Job Right So apparently the rep I spoke with outright lied to me saying it was already on the truck refusing to cancel my order. If you do not see it within 48 hours please let me know. Hello Daniel, I am not able to locate an order with the information provided. Here are 8 tips for writing great reviews. I bought their 175 amp mig welder about 4 years ago. I had a number of invoicing copy's from previous months needed supporting my invoicing to multiple customers. Used and trusted by top builders to beginners This review is as accurate as I can give one. Charles, Please let us know if you need any further assistance. Tip for consumers:That they have such bad reviews. Dear sir, where do we take our welders for service after the 3 year warranty? Hello Shawn, I was able to locate your orders and I do see here that 2 orders were placed. Since 1978 Eastwood as been designing innovative products for the Automotive DIY Community. i called several times and was spoken to very badly. It surpasses 500 hours of salt spray testing and it comes in both aerosol cans and gallons. If you email me at help@eastwood.com ATTN Kelley I would be happy to review your experience with us. As is the case for every other sector, there are a lot of review sites where customers can go to complain about, or praise the products they buy. It was a Christmas present. Special thanks to Tanya. However it seemed like I had to have the Gas really cranked up to get good flow and nice welds. Many people claim that the company simply buys off other paints in large quantities and simply brands them to sell off at overpriced amounts but there is no substance to that claim. The beginner level is the DIY powder coating system. We've come a long way since then but have run into other issues as Laura points out, where the black powders got mislabeled leading to glossy black being packaged as satin black. Tip for consumers:Do NOT expect to get everything you order. To get an idea of the products available, let us have a quick review of some of them. It has the provisions to do so on the roller but its not held on by a set screw its with a snap ring on the back side of the damn roller. So one would assume if I order it within the next 28 hours I would have it by Thursday. Speculation abounds about the origins of Eastwood paints, but the truth is, no one can know for sure. This one, of course, offers three times the level of corrosion resistance that the original rust encapsulator offers (withstanding 1500 hours of salt spray testing). It's as if you have a pretty web site and above average products but don't give a s++t about the people who are paying $ for those products. I will review your interactions with us to make sure this does not happen in the future. I waited about 10 days..nothing so I called to check on my order. The tool I wanted is for feeding Tig wire for my disabled hand. I called and ordered a replacement valve. Hi Ray--I answered this in your review yesterday. This is their reply to the help email HelloThank you for contacting us. So their promises are also false. Some claim that the paints are supplied by Sherwin but that is not a verifiable claim either. What we can do it go ahead and issue a refund for the amount of the product and you can go ahead and keep the product as you were not 100% satisfied. If you have no dead lines of your own "this place is for you". Tip for consumers:Dont use this site unless product is in stock. But I bought one of their file belt sanders and it was worthless right out of the box as you could not lock the arm into position. Customer service by Debby was very helpful. Apart from the regular business of producing car products, they also run an e-commerce website where customers can get even more products beyond the range they can offer. They have a lot of painting and metal finishing chemical kits etc but mostly I like the info they provide on these subjects. Just got updated tracking info, fed ex picked it up early this morning, Monday April 4th. The company features in magazine ads a lot and the Eastwood brand has made quite a name for itself. How do you stay in business with such poor customer service? This seems to help customers in particular, if they want to get products that Eastwood does not produce at the moment or materials that are out of stock. Thank you and have a nice day. Hello James, Tanya is amazing thank you for taking the item to shout her out for the amazing service. On some of these, Eastwood has reviews as terrible as 1 out of 5 stars. It would say one date, once it reaches that date of back in stock, the date switches to a later date. Unfortunately it did not ship in the estimated 7-10 days. The excuses this place uses makes it seem like they don't give a S--t ! So gas was leaking when welding. Don't know how Eastwood can stay in business with such horrible customer service. It is standard generic Chinese. I ordered a shrinking disc that never showed up, Do not care about Customer or Customer Service, Misleading info on site and terrible customer service, Revising my review of Eastwood from terrible to great. Hello Gerard, I do apologize that your experience was not memorable. I will look into how this happened and take care of it. I started by writing a scathing review of Eastwood based on my shipping experience with FedEx. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. I hope it was worth it because it's the last business I'll ever do with Eastwood. You are using an out of date browser. The dent removing kit I ordered is of very good quality and their shipping was right on time. I tried to change my address I move across US and few hours later I called them to have Fed Ex change the address and 14 days later it was lost so I called the customer support and they said we can refund your money when you send the item back !! Is the machine operating? Eastwood provided top notch service to me on an item a few weeks ago. The normal procedure would be for the customer to be responsible for the return shipping in order to receive the refund. They offer a lot of downloadable info on buffing on their web site. The mig welders are mediocre at best. Tip for consumers:check you receipts before you leave the parking lot. I am always satisfied with Eastwood products. It looks like Eastwood Co does not take very good care of their customers. I owned the Mig 175 and have to say it was a pretty good machine. They look at them the way I do a refrigerator, as an appliance. Tip for consumers:Others experience with Eastwood. I ordered a hot stapler two months ago, it showed up in a few weeks and didnt work right out of the box, sent it back, still no refund or new stapler. Eastwood is not only quality in their products but they are quality in their customer service! Have reported them to FTC for false claims of free shipping. We use cookies for analytics, personalization, and ads. On others, the reviews range from mixed to adulatory. I'm going to contact my credit card company and dispute the charge and refuse package when it arrives. Package did not delivered to right address, I leave in NC they deliver it to my old address even I changed my profile in their system. Three weeks later my order wonders in with zero communication from Eastwood. My order number is so-01303852. I currently run a Lincoln which is twice the price but never had a problem with the Eastwood. Please let us know if you need any further assistance. I called the company and there was a mix up related to Amazon returns. I knew it was out of warranty and didn't try to claim a warranty I just NEEDED my machine to work. We do apologize for the inconvenience. There was a system error that occurred. Placed my order on 5/9/22 with 7-10 day shipping. Very efficient and pleasant. Somewhere in between? The Eastwood Company is an award-winning American brand that helps car-owners and enthusiasts with DIY work by providing a diverse range of automotive products (This is apropos of their company motto which reads Do it Yourself and Do the Jobs Right). They were expensive for Eastwood and just handling them I'd expect them to do a decent job. Zero customer service and poor business . If you want headache, then place your order. Like 60-80 bucks. Anything I've bought from Eastwood I was satisfied with. Tip for consumers:Keep track of EVERYTHING you do with the company. So I paid $65 for some markers. Expert DIY advice and instruction via phone (866-759-2131), email, and our solutions Very poor online shopping w/risk of paying for items that are never shipped. Our Warehouse is not open on the weekend and we can not guaranty that FedEx will deliver to your location on Saturday. Reviews on Eastwood products seem to be mixed. Young people don't give a shit about restoring cars as cars aren't important to them. So I'm not super impressed. Gain trust and grow your business with customer reviews, Tools for Doing the Job Right Partly my fault should have been paying attention, but still leaves a bad taste in your mouth.